Legal Terms

Everything you need to know to use our services correctly

In this section you will find all the necessary information. Terms and conditions of use (TCU), acceptable use (AUP), privacy policies, domain registration conditions as well as other terms specific to the services in our commercial offer. Insofar as you have questions regarding legal terms, please contact us in writing to our legal department.

Emailing policy

Limitations applicable to the hosting service






For each hosted domain there is a limit of 250 emails that can be sent per hour, more precisely there is a limit of 4.16 emails per minute. If you exceed this limit, most emails will be returned with a delivery error. If this happens it will take a while before you can send emails again. Please wait at least one hour after the incident before sending emails again.

Any email list larger than 5,000 addresses requires a semi-dedicated or dedicated solution, i.e. VPS or dedicated server.
NOTE: It is NOT possible to send emails continuously like this: 250 emails per hour x 24 hours per day

Sending emails to any list larger than 900 email addresses is allowed only during periods of low server load. These periods are Saturday and Sunday, and Monday through Friday between 01:00AM and 08:00AM.

All mailing lists must be Double Opt-In. This means that the owner of the email address has explicitly expressed their desire to receive emails from you and has confirmed that the email address belongs to them. We do not allow sending emails to purchased or received lists. Sending emails to such lists will be interpreted as SPAM and will result in the unconditional suspension of your site for deletion.

Any unsolicited messages will result in the suspension or deletion of your account. We have zero tolerance against sending unsolicited emails or other forms of spam.